Delete your account

How to delete it

Sign in at app.bukisha.com, or open the Bukisha app.
Go to Menu, then Account & privacy, then Delete account.
Type your password and confirm.

30 days to change your mind

Your account is deleted 30 days after you ask. You are signed out on every device straight away. If you change your mind, sign in before the 30 days are up and the deletion is cancelled.

What is deleted

Your name, email address and phone number.
Your profile details and profile photo.
Your saved homes, signed-in devices and payout account.
The record of your earlier names, phone numbers and email addresses.

Nobody can sign in to the account again, and your email address and phone number can be used for a new account. A building you owned that has no tenants is taken off the marketplace.

What is kept

Payments, receipts, leases, signed agreements, notices and settlement reports are kept for as long as the law and good accounting require, because the other side of a tenancy depends on them too. Your name on them is replaced with "Deleted user"; a document you signed keeps the details it was signed with.

If an account was closed by Bukisha for breaking our rules, we also keep a scrambled code made from its ID number. The code cannot be turned back into the number, but it stops the same ID from being used on Bukisha again.

When it cannot be deleted yet

Nobody can delete an account while money is owed or something is still open. The app tells you exactly what to finish first:

Tenants: an active lease, rent owed, an open notice or settlement, or a deposit refund still being paid.
Landlords: tenants in your buildings, an unpaid subscription, co-owners still linked, or a former tenant's settlement still open.
Managers: a building you still manage, or commission not yet settled.

If you cannot sign in

If you cannot sign in (for example, you forgot your password and can no longer receive the reset code), contact us from the email address or phone number on the account: email microkemei@gmail.com or call 0741 504 594. We check that the request comes from the account's owner, then start the deletion for you. The same 30 days and the same rules apply.

If you no longer have the email address or the phone number on the account, email us from any address with the account's name, the email address and phone number it used, and a photo of your ID showing the same name. If the account passed Bukisha's ID check, the ID number must match too. We delete the photo of your ID as soon as we have checked it.